Hot App — Mobile Concierge for Hotel Guests
Mobile app for iOS and Android that turns a guest's smartphone into a personal concierge: order food, SPA, conference rooms, and laundry — without calling reception.
Challenge
The Client's Challenge
Hotels were losing revenue from paid services: guests simply didn't know they existed or didn't want to call reception. The language barrier blocked foreign guests from accessing services, and complaints went to external platforms — after checkout.
The client — HotApp, building digital infrastructure for the hotel market. The goal was to deliver the MVP in 6 months and complete full functionality in 2 more. Users: hotel guests for whom the app becomes their single point of service interaction.
Solution
What We Built
We built a native mobile app for iOS and Android. The guest scans a QR code at reception, gets access to the full hotel service catalog, and books a SPA, orders room service, arranges laundry, or reserves a conference room in a couple of taps. Complaints are handled through a built-in form — the hotel responds before the guest checks out.
Key Features
- QR guest authorization at the front desk
- Service catalog: room service, SPA, conference rooms, laundry
- Booking with date, time, and parameter selection
- Event schedule and hotel infrastructure
- In-app feedback and complaint system
- Multi-language support for foreign guests
- PMS integration: Logus, Edelweiss, Bnovo
Technologies
Tech Stack
Results
What the Client Achieved
Галерея
Project Screenshots
“The team did everything that was needed — exactly on time and with quality code. That's exactly the kind of partner we were looking for.”
Alexander Prikhodov
CTO, HotApp
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