Hot App Admin — Hotel Additional Services Management Panel
Admin panel for hotel staff that unified management of all additional services — from laundry to conference rooms — with real-time review monitoring and integration into the existing PMS infrastructure.
Challenge
The Client's Challenge
Hotel staff managed additional services through scattered tools: laundry, spa, conference room orders — each in its own system. Guest reviews appeared with delays and responding before checkout was impossible. The manager had no unified view of department workload and staff performance.
The client — HotApp, building digital infrastructure for the hotel market. The admin panel was developed as an operational tool in the ecosystem: staff managed services where guests saw the mobile app. Users: department managers and hotel line staff.
Solution
What We Built
We built an admin panel that unified the entire operational loop of additional services: laundry, spa, sports activities, conference room rental — one workspace instead of a zoo of systems. Configured integration with 5 PMS systems (Edelweiss, Logus, Bnova, and two more). Embedded real-time review monitoring: a department manager sees a dissatisfied guest during their stay and can deliver a compliment before checkout.
Key Features
- Manage all additional service categories in a unified interface
- Order acceptance and processing: laundry, spa, conference rooms, sports activities
- Real-time service review monitoring with instant response capability
- Review analytics: aggregation, trends, history
- Department staff schedule management
- Integration with 5 PMS systems: Edelweiss, Logus, Bnova, and two more
Technologies
Tech Stack
Results
What the Client Achieved
Галерея
Project Screenshots
“A complex project with many integrations — done fast and clean. The team found solutions where it seemed impossible. The result fully covered the task.”
Alexander Prikhodov
CTO, HotApp
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